Return Policy

We hope you love your Naturally Foxsea products. Because our products are handcrafted in small batches and many are personal-care items, we are unable to accept returns on opened, used, or partially used products.

That said, we want you to feel confident ordering from us. If there is a problem with your order, please reach out and we’ll do our best to make it right.

Returns

Unopened and unused products may be eligible for return within 14 days of delivery.

To be eligible for a return, your item must be:

Unused and unopened
In its original packaging
In the same condition in which it was received
Accompanied by proof of purchase

For health, hygiene, and product-integrity reasons, we cannot accept returns of opened or used skincare, soap, lip products, body products, or other personal-care items unless the product arrived damaged or defective.

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the return is the result of an error on our part.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item is damaged in transit, defective, or you receive the wrong product, contact us within 7 days of delivery so we can review the issue and make it right.

Please include:

Your name
Order number
A brief description of the issue
Photos of the product and packaging, when applicable

Depending on the situation, we may offer a replacement, store credit, or refund.

Please do not discard damaged products or packaging until we have reviewed your request, as photos may be needed for shipping or carrier claims.

Handmade Product Variations

Naturally Foxsea products are made by hand in small batches using natural ingredients.

Because of this, slight variations in color, scent, texture, shape, botanical appearance, or soap design may occur from batch to batch. These natural variations are part of the handmade process and are not considered defects.

Temperature changes during shipping can also affect products made with natural fats, oils, and butters. A product may soften, firm up, or change slightly in texture during transit without affecting its quality.

Melted or Temperature-Affected Products

Some Naturally Foxsea products are sensitive to heat.

We package orders carefully, but we cannot control temperatures once a package leaves our hands. Products containing tallow, oils, butters, or waxes may soften or melt when exposed to high temperatures during shipping or after delivery.

Melting or softening does not necessarily mean the product is damaged or unusable and is generally not eligible for a refund or replacement.

We recommend tracking your shipment and bringing packages indoors as soon as possible, especially during warmer months.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will gladly make changes when we can, but once an order has been processed, packaged, or shipped, we may no longer be able to modify or cancel it.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to post the refund to your account.

Shipping charges are not refundable unless the order was incorrect or damaged due to an error on our part.

Lost or Missing Packages

Naturally Foxsea is not responsible for packages that are marked as delivered by the shipping carrier but cannot be located.

If your tracking information shows that your order was delivered but you have not received it, we recommend checking with household members, neighbors, your local carrier, or the delivery location first.

If your package appears to have been lost in transit, please contact us so we can help determine the appropriate next steps.

Allergies & Skin Sensitivities

Ingredients are clearly listed on our product packaging and product pages whenever possible.

Because individual sensitivities and allergies vary, customers are responsible for reviewing ingredient lists before purchasing or using a product.

We recommend patch testing new skincare products before regular use. Naturally Foxsea cannot guarantee that a product will be suitable for every individual skin type or sensitivity.

A reaction, personal preference, dislike of scent, or incompatibility with an individual’s skin is generally not considered a product defect and does not qualify for a return of an opened product.